Health Advocate- Call Coordinator, Healthy Outcomes Team (Remote)

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Monitors all calls and cases received in the Service Center to ensure a high level of customer satisfaction and loyalty.

Maintains accurate call records of customer interactions or transactions including recording details of inquiries, complaints, or comments, to include action steps taken to resolve the reason for the call.

Performs outbound calls to obtain information to complete specimen or billing processing and/or investigate order issues.

Handles and facilitates requests for amended reports, add-on tests, cancellation requests, and data entry errors.

Ensures HIPAA, Confidentiality and Compliance policies, procedures, and standards are always adhered to.

Communicates effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved.

Organizes training sessions to educate internal staff on premium processes, policies, and best practices.

Performs required training to understand how to use tools available to recall necessary information.

Documents all customer correspondence and maintains confidential records of patient information.

You will be responsible for providing administrative and clerical support for the Shipping Department. Duties are complex in nature and involve communication with stores, but are not limited to composing correspondence, reports, spreadsheets, flexibility and willingness to perform other related duties as assigned

Required Qualifications

1+ years of Administrative Assistant experience required 1+ years of Microsoft Office experience required

Preferred Qualifications

2+ years as an Administrative Assistant preferred Previous Distribution Center experience preferred Ability to lift 30 pounds

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit

We anticipate the application window for this opening will close on: 04/17/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.